Your privacy matters to us
Safeguarding your personal information is paramount. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our online shop, ensuring your trust is always maintained.
Information we collect
When you shop we gather essential personal details to ensure a smooth and secure experience. This typically includes your name, delivery address, telephone number, and email address and encrypted payment details, all necessary for processing your orders and keeping you informed.
How we use your data
The information we collect is primarily used to process and send your orders efficiently, ensuring your furry friends receive their food on time. Additionally, we may use your email address to send you important information, updates, or exciting news from Rookwood Pets, keeping you in the loop about our latest products and offers.
Sharing and security
We take your privacy seriously. We do not share any customer information whatsoever with other companies, including for payment processing or deliveries. Furthermore, all your personal details are securely stored on our dedicated, secure computer systems, ensuring your data is protected against unauthorised access and maintaining your confidentiality.
